FAQs

FAQs2026-08-04T13:32:15+00:00

We’re here to help, if you have any questions than we haven’t covered please get in touch.

How close are you to Southwell?2026-08-03T11:50:04+00:00

We’re just a short 15 minute walk from historic Southwell town centre.

Are the pods heated in winter?2026-07-24T13:37:45+00:00

Yes, our pods are cosy and comfortable all year round.

Is bedding included?2026-07-24T13:37:45+00:00

Yes, everything you need for a comfortable stay is provided.

Can I book direct?2026-07-23T12:50:36+00:00

Absolutely, booking direct gives you the best rates and personal service, call 07503 111 443 or email info@southwellretreat.co.uk

What time is check in?2026-07-22T12:42:58+00:00

You can check in from 3pm

What time is check out?2026-07-22T12:42:52+00:00

Check-out is by 10am.

How do I get into my glamping pod?2026-07-22T12:42:45+00:00

We’ll send you an email with your pre-arrival info two or three days before you get here. Everything you need will be in that email.

How do I access the site?2026-07-22T12:42:39+00:00

We’ll send you an email with your pre-arrival information two or three days before you get here. You’re given a telephone number to call which allows access through our secure electric gates.

Are there any steps into or inside the glamping pods?2026-07-24T13:37:45+00:00

Yes, outside there are 3 small steps into each pod, inside there is a small lip up into the shower tray.  Full details can be found in our accessibility information.

Will my hot tub be ready to use as soon as I arrive?2026-07-22T12:42:25+00:00

Yes, if you let us know in advance! Please arrange a ready-time with the site owner before your check-in day so we can have it warm and ready for you.

How does the hot tub work?2026-07-22T12:42:18+00:00

It’s a wonderful, eco-friendly wood-fired hot tub!

Your hot tub can be pre-heated and waiting for you upon request. It is beautifully warmed by a traditional wood burner. A starter supply of logs is included, giving you around one to two hours of blissful soaking time. Should you wish to keep the fire crackling and enjoy the tub throughout your stay, extra log packs can be purchased directly on-site for £10.

 

How much is an extra basket of logs for the firepit/BBQ?2026-07-24T13:37:45+00:00

An extra basket is £10

Can I organise and pay for the fire pit and BBQ on arrival?2026-07-24T13:37:45+00:00

Absolutely, that’s no problem just let us know.

What are the quiet times?2026-07-24T13:37:44+00:00

We love seeing our guests relax and enjoy themselves, and we appreciate your help in keeping our site a peaceful retreat. To respect the comfort of all our glampers, our quiet hours run from 10pm to 9am. We invite you to enjoy your evening, but ask that any outdoor socialising or music moves to a soft, quiet level after 10pm.

What is the minimum age limit for bookings?2026-07-22T12:41:20+00:00

To book one of our pods you must be 18 years old or over.

Can children use the hot tub?2026-07-22T12:50:28+00:00

Yes. Children may use the hot tub with the permission of the site owner and must be supervised by a responsible adult at all times to ensure their safety.

Can I amend my booking?2026-07-22T12:50:23+00:00

If you have booked direct, please contact us and we will do our best to accommodate your request.  If you book through a third party provider then you must contact them to discuss the change.

What do I need to bring with me?2026-07-24T13:37:44+00:00

We have taken care of almost everything so you can travel light! Your luxury pod is fully equipped with bedding, towels, and everyday essentials. For a complete list of what is included, please view our detailed Pod Information pages.

To make your stay completely seamless, we simply recommend packing:

  • Footwear: Flip-flops or outdoor sandals (perfect for slipping on and off when using your hot tub).
  • Refreshments: Fresh milk or your preferred milk alternatives for your coffee or tea.

 

 

How much is the booking deposit and when will the balance be due?2026-07-22T12:50:08+00:00

To secure your luxury glamping getaway, we require a non-refundable deposit of £75 at the time of booking.  If you book direct with the Southwell Retreat the remaining balance will then be due 7 days prior to your arrival.

Do you allow dogs?2026-07-24T13:37:44+00:00

We welcome one small dog 10kg or under in our Daisy or Lily pods. There is a small pet charge of £10 payable to the site upon arrival. We kindly ask that guests adhere strictly to our house pet guidelines during their stay.

Do you have a pet free glamping pod?2026-07-22T12:40:13+00:00

Yes, our Bluebell pod is pet free.

How far is it to the nearest shop?2026-07-22T12:40:07+00:00

It just 5 minutes to the nearest shop

Can I walk into Southwell Town Centre?2026-07-22T12:39:41+00:00

We are perfectly situated just a scenic, 15-minute stroll into the heart of historic Southwell. This charming Georgian market town is brimming with independent boutiques, artisan bakeries and cozy cafes. It is the perfect place to pick up local treats, enjoy a relaxed brunch, evening meal, or explore the breathtaking Southwell Minster.

Do you have Wi-Fi?2026-07-22T12:39:34+00:00

Sorry no. Our pods are designed to be a peaceful sanctuary where you can fully switch off, reconnect with nature, and enjoy uninterrupted quality time. (Don’t worry, though—there is good mobile network coverage on-site if you do need to log online!)

Is smoking or vaping allowed?2026-07-22T12:39:27+00:00

To keep our pods beautifully fresh and safe for all of our guests, smoking and vaping are strictly prohibited inside. You are more than welcome to smoke or vape in your private outdoor living areas. We kindly ask that you use the provided outdoor bins to safely dispose of all ash and cigarette ends.

How do I book?2026-07-22T12:51:56+00:00
Which glamping pods have hot tubs?2026-07-28T13:29:34+00:00

Our Rosy, Bluebell and Daisy pods have hot tubs.

Do you offer celebration packages or extras?2026-07-28T13:31:04+00:00

Absolutely! Whether you’re celebrating a birthday, anniversary, engagement, honeymoon or simply treating someone special, we offer optional Standard and Deluxe celebration packages. These can be added to your booking to make your stay even more memorable. Please visit the individual pod pages for full details of each celebration package and what’s included.

Ready For Your Perfect Escape?

Luxury glamping pods with log-burning hot tubs near Southwell in Nottinghamshire.

Relax, unwind and make memories in beautiful countryside surroundings.

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